Customer Service Manager Shumaker Consulting Engineering and Land Surveying, D.P.C. Los Angeles


Short Description :

Ensure timely and compliant customer payments processing keeping an eye on the payments engine and taking care of payments that need manual intervention A job for which all ages, including older job seekers, are encouraged to apply Setup and maintain support ,…

Full Description :

Responsibilities:

  • Setup and maintain support performance reports and provide regular updates to your manager
  • Maintain existing standards and establish new processes as needed for support tickets
  • Maintain process documentation and train other departments as needed
  • Assist in webform email delivery and associated services
  • Handle a high volume of incoming and outgoing calls
  • Provide team leadership, coaching and development
  • Maintain compliance with Inovalon’s policies, procedures and mission
  • We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.
  • Ensure timely and compliant customer payments processing – keeping an eye on the payments engine and taking care of payments that need manual intervention.

Qualifications:

  • Ability to communicate with clients effectively regarding all aspects of product, service delivery, and related information;
  • Problem-solving skills and strong communication and interpersonal skills;
  • Program/project management skills and experience;
  • Demonstrated ability to capture, understand, manage, and resolve questions and issues;
  • Ability to manage expectations, create high levels of satisfaction, and effectively convey client needs to colleagues and functions throughout the company.

Job Type: Full-time

Pay: $42,969.00 - $98,219.00 per year

Benefits:

  • 401(k)
  • Flexible Schedule
  • Health Insurance
  • Vision Insurance

Schedule:

  • Day shift

Work Location:

  • Multiple locations

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a high school diploma/GED
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • Temporarily due to COVID-19


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