CSR 3rd Shift / 9pm - 7am Friday - Monday. Parker Video Intercoms Indianapolis

posted by admin on October 19, 2020

Short Description :

From parking customers across the US Answer incoming customer inquiries Ability to maintain calm composure under stress of multiple calls Familiarity with each parking customer and their policies and the ability to scan computer screens for information enables ,…

Full Description :

Hours:

Shift starts at 9pm and ends at 7am, Friday-Monday.

General responsibilities

Parker Technology is an innovative leader in the ever-changing parking business. We are seeking to hire bright and self-motivated individuals for our Customer Service team. You’ll be responsible for answering live, video, face-to-face calls from parking customers across the US. Our Indianapolis-based call center operates 24/7/365. We respond to questions or issues regarding parking services. Familiarity with each parking customer and their policies and the ability to scan computer screens for information enables the reps to answer questions or explain options.

Parker offers the opportunity for growth and a career path in a growing industry. Our service team enjoys a pleasant, comfortable working environment and the tools to do the job right.

Specifications for the ideal candidate:

  • Previous experience working in a contact center or servicing customers in fields such as retail or hospitality
  • Enjoys solving problems through knowledge or information
  • Ability to read and capture multiple inputs
  • Good keyboarding skills
  • Ability to make judgment when given guidelines
  • Good memory for detail
  • Prefer to learn by reading and studying
  • Ability to maintain calm composure under stress of multiple calls; not easily rattled
  • Professional appearance

Represent the core values of Parker to co-workers, leadership, facility contacts and facility customers

  • Help maintain a culture the consists of:
  • Teamwork
  • Communication
  • Acceptance and appreciation for hard work, dedication and respect for the job
  • PARKER Care
  • Understand the document, what it is intended to do and use the principles in communications with staff, facility contacts and facility customer interactions.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 10 hour shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekends

Experience:

  • Customer Service: 1 year (Preferred)

Location:

  • Indianapolis, IN 46202 (Required)

Work Location:

  • One location

Communication method(s) used:

  • Email
  • Phone
  • Chat
  • In person

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Aggressive -- competitive and growth-oriented
  • Outcome-oriented -- results-focused with strong performance culture
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a high school diploma/GED
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Company's website:

  • www.helpmeparker.com

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • No




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