Customer Service Advocate - Hiring Event, Registration Required! Cigna Nashville


Short Description :

Of payments and claims related to medical and dental procedures and office and hospital visit costs are common questions High School Diploma or equivalent required, Associates or Bachelors degree preferred Always ,…

Full Description :

Help others. Always listen first and respond with empathy. Own the customer experience. Be a part of something greater than yourself. Are you ready for a role that utilizes your caring nature and quick-thinking skills to help people? How about a role that makes you feel like you are making an impact every single day? Alright, let’s do this…First things first, we’re a global health service company dedicated to helping people improve their health, well-being and sense of security. But we don’t just care about your well-being, we care about your career health too. That’s why when you work with us, you can count on a different kind of careeryou’ll make a difference, learn a ton, and change the way people think about health insurance.Customer Advocates help our 90+ million customers make the most out of their benefits. Here’s a little more about what you’ll do:
Help clients, customers and health care providers understand our business a little better. Topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs are common questions.
Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.
Enjoy regular development opportunities and mentorship as you train with the best team in the industry. We offer extensive, hands-on training and guided on-the-job training to ensure you’re successful here. (And enjoy your job too!)
What you should have:
Must be willing to work a designated shift between 7 am7 pm, Monday through Friday
High School Diploma or equivalent required, Associates or Bachelor’s degree preferred
1+ years of customer service experience analyzing and solving customer problems required;
Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
Knowledge of Medical Terminology a PLUS
Excellent written and oral communication skills
Exceptional organizational and time-management focus
About
Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through , Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with , you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #Team on Instagram.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require an accommodation based on your physical or mental disability please email: SeeYourself[at]cigna.com. Do not email SeeYourself[at]cigna.com for an update on your application or to provide your resume as you will not receive a response.

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