Customer Care Advisor Ethos Aveda Salon Clayton


Short Description :

Calls/texts, checkout guests using available systems, work to fill openings with waitlist, complete duties to open and/or close the day, and maintain accurate cash counts To assist in the daily duties of the salon amp medspa as assigned, exceed expectations in all interactions ,…

Full Description :

Purpose: To support the Customer Care Director and Owner by maintaining the sales floor; helping in the implementation of policies, procedures, and programs. To assist in the daily duties of the salon & medspa as assigned, exceed expectations in all interactions with guests, educate guests on products and services, maximize service and retail sales, and communicate potential conflicts to management.

Reports to: Customer Care Director/Owner/Onsite Manager

Description of Responsibilities:

Salon/Medspa:

  • Provide an excellent, clean, inviting, and pleasant experience for all our clients
  • Greet guests, answer incoming calls, set up appointments, make reminder calls/texts, checkout guests using available systems, work to fill openings with waitlist, complete duties to open and/or close the day, and maintain accurate cash counts
  • Serve as a resource for service and product knowledge; educate guests and team
  • Inform management promptly about opportunities related to products and guests
  • Maintain inventory and back bar using the forms and computer system provided
  • Complete daily checklists, and cleaning duties as instructed
  • Own Salon Supplies list – ensuring we always have necessary supplies for service providers and for the salon & medpa
  • Attend educational training meetings as assigned; perform other duties as required
  • Assist management to identify/recruit/retain team members

Self:

  • Bring energy and passion to role, in order to support a positive, team culture
  • Responsive and engaged with management and salon & medspa initiatives
  • Present and reinforce the salon’s appearance and dress code standard at all times
  • Be an exemplary team member by adhering to the salon/medspa employment manual; perform other duties as required
  • Reliable and on time, ready to work shift
  • Maintain all safety and security standards; identify and communicate potential problems

Preferred Experience, Education, Skills and Abilities:

  • High School/GED or equivalent
  • Previous Customer Service and/or Retail Experience; Aveda and Medspa Experience a Plus
  • Computer Experience; comfort with systems and processes
  • Bias for action, responsible, reliable, positive attitude, team orientation, collaborative, coachable

Schedule:

  • Available during hours M-Thurs 8:30am-8:30pm, and Fri-Sat 8:30am-6:30pm
  • Scheduled for approximately 20-40 hours per week, depending on salon needs

We offer:

  • Product discounts (AVEDA and SkinCeuticals)
  • Service discounts (Hair, Spa, MedSpa)
  • Telemedicine appointments with our Doctor
  • Awesome celebrations
  • A Close-knit Team
  • Positive culture
  • Opportunity to Impact your community, and be a part of something more
  • Volunteer events to help the local charities, the environment, and to feed children

No calls, no in-person applications please

Job Types: Full-time, Part-time

Experience:

  • Retail Sales: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Work authorization:

  • United States (Required)

Application Question:

  • Do you have AVEDA salon experience, or experience working for a Medspa?

Additional Compensation:

  • Store Discounts

Work Location:

  • One location

Benefits:

  • Other

Hours per week:

  • 20-29
  • 30-39

Paid Training:

  • Yes

Management:

  • Team Lead
  • Store Manager

Typical start time:

  • 9AM

Typical end time:

  • 8PM

Schedule:

  • Monday to Friday
  • Weekends required

Company's website:

  • www.ethosaveda.com

Work Remotely:

  • No


Apply Now »


Disclaimer !
Please note that we do not accept any CV submissions. If You want to apply for a job that you have discovered on erokko-club.com, simply click on the provided job application link and follow the instructions afterwards. You'll be taken to a more detailed page.

Recent Search Jobs