Customer Relations Agent Lexus of Orlando Orlando


Short Description :

Assist in creating Guest loyalty through the professional and prompt handling of guest calls Take ownership of all calls you handle by assisting the guests in a prompt and professional manner Our company is dedicated to providing World Class Service to our guests The above is a ,…

Full Description :

is an “Elite” local luxury automotive dealership. We have had the privilege of serving our local community for over 25 years. Our company is dedicated to providing “World Class Service” to our guests. This mission begins with the efforts of our dedicated team members.

is seeking experienced Guest Relations Agent to assist in creating Guest loyalty through the professional and prompt handling of guest calls.

Qualified applicants must be a dependable team player with a drive for excellence. We are looking for energetic, out-going professionals with a positive “can do” attitude. Excellent communication and organization skills are a must. You will need exceptional customer service skills.

Bi-lingual is a plus.

Responsibilities:

To make your mark as a successful team member you will need:

  • Previous automotive experience preferred
  • Two Year Minimum Guest Relations experience
  • Take ownership of all calls you handle by assisting the guests in a prompt and professional manner
  • Proactively address and resolve the guests’ questions or concerns
  • Research unique guest request and work with upper-management for resolution
  • Have strong verbal and written communication skills
  • Strong data entry skills required
  • Be able to multi-task while working in a fast-paced environment
  • Possess superior organization skills, with attention to detail.
  • Act as the steward to our café by ensuring all food and drink items are well stocked and are displayed in a pleasing manner for our guests’ consumption.
  • Visit local retailers to purchase café supplies and stock items.

The above is a sample listing and not all inclusive of duties that are required of this position to ensure our guests have an exceptional experience while visiting the dealership.

What we Offer:

  • BCBS FL HealthcareDentalVision401(k)
  • Allstate's Life, Accidental Death & Dismemberment and Disability Coverage
  • Vacations and Holidays Christmas DayThanksgiving DayLabor DayMemorial DayJuly 4thNew Year's Day
  • All benefits are for full time associates only and are subject to eligibility and certain limitations.


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