LHI Clinical Administrative Coordinator UnitedHealth Group Hartford

Short Description :

Telephone etiquette and interpersonal skills Complete an extensive Medical Health Questionnaire MHQ and exposure form via telephone interview with members within the identified case management supported program Complete extensive Medical Health Questionnaire ,…

Full Description :

Energize your career with one of Healthcare’s fastest growing companies.
You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make a Fortune 6 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any preemployment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: http://uhg.hr/OurApplicationProcess
Complete an extensive Medical Health Questionnaire (MHQ) and exposure form via telephone interview with members within the identified case management supported program. Electronically submit interview information through an internal database system to generate a summary for the members monitoring exam.
This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.
Primary Responsibilities:
  • Complete extensive Medical Health Questionnaire (MHQ) and Exposure form via telephone interview
  • Triage incoming calls
  • Acknowledges member’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations
  • Complete daily department tasks as assigned
  • Excellent written and verbal communication, telephone etiquette and interpersonal skills
  • Must have strong organizational, multitasking and time management skills
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Vocational or Technical Training / Education (Medical Assistant, Nursing Assistant, etc.) or Clinical Upskilling course
  • Equivalent combination of education, experience and / or applicable military experience
  • 2+ years of experience in a customer service environment
  • Experience with medical terminology or completion of medical terminology course
  • Intermediate computer skills including Microsoft Office with the ability
Preferred Qualifications:
  • Knowledge and understanding of CPT and ICD coding
  • National Career Readiness Certificate
Careers with LHI. Our focus is simple. We’re innovators in costeffective health care management. And when you join our team, you’ll be a partner in impacting the lives of our customers, and employees. We’ve joined OptumHealth, part of the family of companies, and our mission is to help the health system work better for everyone. We’re located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We’re supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and missiondriven focus. For you, that means one incredible team and a singular opportunity to do your life’s best work.SM
Diversity creates a healthier atmosphere: is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
is a drugfree workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: Clinical Coordinator, Medical Health,

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