Front Desk Customer Service Representative AquaTots South Riding Chantilly

Short Description :

Swim Schools greeting Implement the use of AquaTots Swim Schools systems of procedures set forth for the front desk staff Front Desk Position Objective Greet customers when ,…

Full Description :

Front Desk Staff:

  • 5-25 Hours Per Week
  • Saturday-Sunday availability is preferred

Front Desk Position Objective: Work with General Manager, Office Manager and Front Desk Staff on Aqua-Tots Swim School daily operations thereby ensuring company core values, customer satisfaction, and revenue increase.

Customer Service

  • Greet customers when they come into the facility
  • Communicate effectively with potential and existing customers
  • Build relationships with families
  • Handle customer complaints gracefully with a win/win outcome
  • Report to manager if complaints are unresolved
  • Lead by example for other staff members by using the customer-focused principle in every customer interaction

Daily Duties

  • Uphold our Aqua-Tots Swim Schools Core Values
  • Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staff
  • Sell swimming lessons, and related swimming merchandise
  • Answer phones with the proper Aqua-Tots Swim Schools greeting
  • Provide information about our facility, swim programs, and birthday parties
  • Give facility tours to new and existing customers
  • Register new/existing customers
  • Enter absences/schedule makeups
  • Prepare new customer Welcome Packets
  • Prepare new customer T-shirt, Bag and Aqua-Card
  • Process registration fees and tuition payments at time of registration
  • Obtain and verify paperwork from new families on the first day of lessons
  • Print Class Rolls for current water shift
  • Communicate to instructors absences and makeups recorded during current shift
  • Maintain Aqua-Cards and Aqua-Card bin
  • Fill out Certificates of Completion for all graduates
  • Take photos of all graduates with Ollie the Otter
  • Perform all duties as outlined on the daily shift checklist
  • Ensure facility safety and cleanliness
  • Opening or closing of facility
  • Stock snack bar, retail merchandise, office forms and supplies, and all promotional materials

Job Types: Full-time, Part-time

Pay: $9.00 - $11.00 per hour


  • Employee Discount
  • Flexible Schedule
  • Health Insurance


  • Day Shift
  • Monday to Friday
  • Night Shift
  • Weekends


  • customer service: 1 year (Preferred)


  • Spanish (Preferred)

Communication method(s) used:

  • Email
  • Phone
  • Chat
  • In person

Hours per week:

  • 10-19
  • 20-29

Typical start time:

  • 8AM

Typical end time:

  • 8PM

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Outcome-oriented -- results-focused with strong performance culture
  • Stable -- traditional, stable, strong processes
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

This Job Is:

  • Open to applicants who do not have a college diploma

Company's website:


Company's Facebook page:


Work Remotely:

  • No

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